At Top Doctors Group we continue to grow!

Are you a commercially driven professional passionate about healthcare and digital innovation? At Top Doctors Group, we’re seeking a Team Lead for the Client Manager department to lead and grow a top performer team focused in engagement and growth of B2C business.

In this department, the team manage portfolio of healthcare professionals, ensuring retention and satisfaction while identifying growth opportunities through upselling and cross-selling. All the team is the strategic partner of doctors and clinics, helping them make the most of our digital solutions and maximising the value of their partnership with Top Doctors.

🖥️ Responsibilities In Client Manager Area

• Manage and grow your portfolio of UK-based healthcare clients, focusing on renewals and revenue expansion.
• Report opportunities in CRM Dynamics, analyse monthly renewals, evaluate results, and achieve renewal targets.
• Drive upsell and cross-sell efforts, promoting new digital tools and services aligned with each client’s goals.
• Handle the full sales cycle for new product sales: pitching, coordinating internal implementation, pricing updates, and contract adjustments.
• Guide clients through a tailored roadmap to ensure full product adoption and maximise ROI.
• Act as the liaison for any issues (non-payment, cancellations, support), always with a solutions and sales mindset.
  
  

🚀Responsibilities As a Team Lead

• Operational management of key or particularly challenging accounts
• KPI Ownership & Accountability
• Operational Team Management
• Talent Development & Coaching
• Project Leadership & Continuous Improvement
• Cross-Functional Collaboration & Conflict Resolution
• Cultural Ambassadorship
  
  

📌 Minimum Requirements

• Knowledge acquired in similar functions (+4 years)
• Proven success in sales, upselling, renewals, or expanding existing client portfolios.
• Effective communication and customer relations.
• Proficient in tools such as Outlook, Dynamics, Admin, Zoom, Teams, Excel. Advanced in the use of computers and software, including knowledge of word processing software, spreadsheets, web browsing and email.
• Basic numeracy, file management, record keeping and invoicing skills.
• English written and spoken native level.
  
  

🙂 What We Offer

• ♾️Stability and growth.
• 💻Hybrid working method (based in Barcelona)
• 🎂 You will be free on your birthday.
• 💱Social benefits and flexible remuneration to suit you.
• 🌎Young and international working environment.
• 🥳 And... Lots of fun.
  
  

At TOP DOCTORS GROUP we are proud to create an inclusive work environment where we value and respect the diversity of all people. We firmly believe that this is the only way for the entire team to fully develop their talent and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us if you need any type of adjustment, and we will help you to maximise your talent. We’re here for you!