We power people's progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

Meet the team!

Preply Business partners with hundreds of clients globally to bring personalized, needs-based language training to the workforce. Leading global organizations trust Preply to empower their teams to speak with confidence at work - whether collaborating internally, communicating clearly when expanding into new markets, or as a way to develop new personal & professional skills.

Over the past year we’ve grown by over 300%, and now as we continue our journey of scaling even higher, we are looking for a Customer Onboarding & Operations Specialist to help us support our growing customers, Sales, and our Key Account Managers. This team plays a crucial role in enabling the Sales and Account Management teams to operate efficiently, measure success, and drive customer value. Your role will essentially consist of onboarding our new customers and performing key operational back office functions during pre-onboarding, onboarding and throughout the lifetime of the customer contract.

We are looking for customer-centric people and self-starters excited by the chance to learn and grow in an ambitious EdTech startup environment. This is a hybrid role Based in sunny Barcelona!

What you’ll be doing:

• Serve as the main point of contact for new customers during the onboarding process and ensure they have a seamless and positive experience with our company.
• You will be responsible for the account set up and lead the onboarding of our customers – Admins as well as learners on the Preply program.
• Ensure effective handoffs in the customer journey from Sales to Ops and from Ops to Key Account Management.
• Independently manage a number of concurrent customer Onboarding and Operational requirements and ensure timely and high-quality completion of all tasks and deliverables, while providing accurate internal progress reports.
• Conduct an Onboarding review at the end of the onboarding period (typically first 30 days) and achieve onboarding goals for all customer projects while meeting team utilization targets.
• Effectively identify, mitigate and / or escalate customer project risks.
• Help identify efficiencies and develop best practices, ensuring our team’s continuous improvement.
• Your role will also include back office support to Sales and Key Account Managers. Some responsibilities are as follows:
  
  
• You will work closely with Saled and KAMs on various operational tasks to increase initial adoption and utilisation, and individually review employee activation and platform adoption on a regular basis.
• Support our customers not only in the onboarding journey but also through their contract period on ongoing user registrations, email changes, user deactivation, User/account refills and any other operational task that will be required to support our customers.

What you need to succeed:

• Recent and relevant experience in customer onboarding or other services projects in a B2B SaaS organization.
• Demonstrated experience consistently meeting or exceeding targets for customer satisfaction and time to value.
• Exhibit resilience, high attention to detail, strong organizational skills and a proven ability to manage multiple projects with competing priorities, especially in fast-paced environments.
• Strong interpersonal and communication skills including the ability to lead meetings and communicate effectively with clients via email, phone, video conferencing.
• Knowledge of Salesforce and Looker is a plus.
• Comfortable taking risks and challenging assumptions to develop and deliver optimal solutions for customers.
• Willingness to identify and pursue opportunities for professional development to build the requisite skills needed to be successful in the role.
• Project management experience is desired, but not required – PMI certification is a plus.
• Required passion and empathy to understand your customers and deliver to their needs.
• Previously demonstrated leadership qualities that show your ability to be assertive, be a problem solver, be a builder, and improve people & processes around you.
• Strong creative, strategic, analytical, organizational, and relationship skills.
• Strong oral and written communication skills.
• Fluent English and German. Knowledge of additional languages is an asset.
• Based in Barcelona or open to relocating.

Why you’ll love it at Preply:

• An open, collaborative, dynamic and diverse culture;
• A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
• A competitive financial package with equity, leave allowance and health insurance;
• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
• Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
• Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
• One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

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