Strategy & Operatioon Senior Associate
Manual
London, UK
Strategy & Operatioon Senior Associate
We are seeking a Strategy & Ops Senior Associate builder to spearhead the strategy and execution of our patient and clinical experience. This person will take on end-to-end ownership and accountability for driving impactful initiatives aimed at enhancing our patients' journey and ensuring exceptional experiences at every touchpoint.
This person will be a key global leader across our organisation, helping drive innovation in our marketing, operational, product, and clinical delivery. They will be critical in building the infrastructure and platform we wish to serve all of our patients. Our integration of clinical, product, and operational excellence will be essential to building a sustainable and effective solution for our patients. This person will lead that integration and consistently push us to be on the cutting edge of patient experience.
RESPONSIBILITIES
Solve problems: Lead diverse teams across MANUAL to identify and address clinical challenges, with a focus on building, launching, and scaling efficient and innovative experiences.
Build and innovate: Develop and experiment with new approaches to enhance patient satisfaction, utilising data-driven insights to continuously refine and optimise solutions.
Deliver world class patient and clinical experiences: Lead and build a rockstar team that develops and implements game changing interactions for our patients and brings together operational, product, and clinical for best-in class delivery
Instil operational excellence: Lead efforts to instil operational best practices within patient-facing teams, driving efficiencies and elevating service delivery standards.
Learn and iterate: Assess both operational and financial implications of initiatives, leveraging insights to iterate and improve strategies over time.
REQUIREMENTS
You have 5+ years of experience in strategy, operations, product, growth or other related areas.
You have deep technical and analytics experience in building financial models and defining performance tracking to measure the success of your initiatives.
You have bias for action and a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment.
You are familiar with the developments of AI and can apply them to our operations and delivery
You have led high performing teams and are effective at working across product, engineering, marketing, legal, and many other departments
- Department
- Operations
- Locations
- London
- Remote status
- Hybrid
About Voy
Healthcare is broken. We’re fixing it — and we need your help.
Back in 2019, we launched MANUAL to to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way.
In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way).
Ready to join us and change how healthcare feels for millions of people?