🌍Do you want to revolutionise how we buy clothes in a more accessible, personalised and sustainable way?

🦸 ♂️🦸 ♀️ Do you want to develop your talent in a TOP Scale Up and collaborate with the best professionals?

At Lookiero, we’re looking for a Customer Service to join our dynamic, international, and fast-growing team.

If you enjoy communicating with people, solving issues, and finding solutions with a positive attitude, you might be the person we’re looking for!

Our purpose

From Lookiero we are driving the change of online personalised shopping, making it more accessible to everyone. Our mission is to empower thousands of customers, inspire them and help them discover their full potential to succeed in their daily lives.

Thanks to technology, Data and Artificial Intelligence, we have an extraordinary opportunity to deliver a unique shopping experience tailored to each individual.

With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity and purpose.

What will be your challenge?

• Be the front line of our company to the French market.
• Provide professional support to all customers via email, with a positive attitude and rapidity, solving their problems.
• Be key in sharing customer feedback with other internal teams, detecting customer

impacting issues and finding solutions.

• Use a variety of software tools to navigate customer accounts, research and review

policies, including communicating effective solutions in a fast-paced environment.

• Interact with customers through social media
• Liaise with couriers to track packages and claim lost shipments

What will make you succeed?

• You have at least 1 year of experience in Customer Service Departments.
• Good Level of English (oral and written) is a MUST, and Spanish speaker. An additional European language is a plus (French, Portuguese, etc.)
• Experience with software tools such as Zendesk or similar platforms.
• In addition, we would especially like to see…👀
• You are proactive and problem-solving-oriented. Positive and looking for solutions before reporting a problem.
• You can easily adapt to change.
• You are rigorous and organised, it’s key in this position.

What will we bring to you?

• 👫 We are one team. With a culture of collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign!
• 📣 We want to listen to your voice: You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!).
• Join us in a stimulating work environment that is based on the principles of freedom and responsibility.
• 🌍 100% remote or hybrid. If working from Bilbao is too far away for you, that's OK! We support remote working and if you prefer working in our Headquarters in Bilbao it’s also possible.
• 📚 English classes and training budget: We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date!

If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.