About Barkyn

Barkyn is on a mission to reinvent the pet space in Europe. From personalized health plans to tailored nutrition and vet support, we’re building a brand that’s redefining how dogs (and soon more) live healthier, longer lives. Backed by top-tier investors and loved by tens of thousands of customers, we’re scaling fast and thinking bigger than ever.

Your Role

We’re looking to strengthen our Customer Care team, with the mission of supporting our customers and building close, long-term relationships with them.

Customer Care plays a key role throughout the customer journey at Barkyn: solving delivery issues, supporting nutritional transitions, recommending the right products and plans, collecting feedback, and acting as a close monitor of the overall customer experience through the customer’s eyes.

We’re looking for a communicative and empathetic person who genuinely loves dogs. You don’t need to be an expert in dog nutrition today — we’ll teach you everything. What matters most is a genuine interest in dog health and wellbeing, a strong sense of ownership, and the desire to help customers in a thoughtful and proactive way.

What You’ll Do

• Communicate with customers daily via phone, email, chat, and social media

• Present our offer to potential customers considering meals for their dogs

• Manage customer accounts and support changes to orders and plans

• Make independent decisions to solve customer issues efficiently

• Proactively suggest ideas to strengthen customer relationships and improve the experience

• Learn about dog health and nutrition to become a specialist in the field

What We’re Looking For

Mandatory

• 1–3 years of experience in Customer Support within a consumer brand (subscription or e-commerce experience is preferred)

• Native-level written and spoken proficiency in Portuguese (Portugal), Spanish (Spain), or Italian

• Fluent in English

• Genuine love for dogs and curiosity about dog-related topics

• Comfortable working with CX systems and support tools

• Strong problem-solving mindset, organized, and empathetic

Nice to Have

• Experience in DTC food, pet, or health categories

• Native-level proficiency in more than one of the referenced languages

• Has a dog

Benefits

• Healthcare

• Hybrid work model (office in Oporto, Portugal)

• Learning & development budget

• Discount on Barkyn plans

• Birthday day off

• Dog-friendly office