At Barkyn, we believe that exceptional pet care starts with outstanding customer experiences. That’s why we’re looking for a Customer Experience Specialist to lead our Customer Support and Veterinary teams, ensuring every interaction is seamless, caring, and impactful. If you’re passionate about customer service and love working in a fast-paced, pet-loving environment, this role is for you!

What You’ll Do:

• Lead & Optimize: Manage and oversee both the Customer Support and Veterinary teams to ensure top-tier service;

• Analyze & Improve: Use customer feedback and support data to refine processes and enhance satisfaction;

• Innovate & Collaborate: Work closely with Strategy, Product, and Growth teams to deliver an exceptional customer journey;

• Train & Mentor: Equip team members with the knowledge and tools to provide outstanding support;

• Enhance Every Interaction: Ensure a caring and consistent tone in all communications;

• Track & Improve Performance: Monitor key metrics like customer satisfaction (CSAT), response times, and resolution rates.

What We’re Looking For:

• Experience in customer support, customer experience, or team management;

• Strong leadership skills to motivate and guide teams;

• Excellent problem-solving and conflict-resolution abilities;

• Data-driven mindset with experience in support metrics;

• Outstanding communication and customer-first approach;

• Fluency in Portuguese & English.

Why Barkyn?

• Be part of a mission-driven company making pets’ lives happier;

• Join a fast-growing team with room for innovation and impact;

• Work with passionate and collaborative colleagues;

• Help shape the future of pet care through exceptional customer service.

If you’re ready to lead with empathy and drive customer happiness, we’d love to hear from you!